FAQ’S/ QUESTIONS/ WHAT TO EXPECT
WHAT TIME ARE CHECK-IN AND CHECK-OUT?
Check-in: 4:00 pm
Check-out: 11:00 am
DO YOU HAVE FOOD AND ALCOHOL TO PURCHASE?
Yes – we have our general store which sells beer, wine and snacks.
IS THERE FREE PARKING AVAILABLE?
Yes. All sites receive 1 parking spot with reservation in our general parking lot. It is a short walk to all the sites. We also have golf cart service which the staff can assist with if needed.
DO THE CABINS AND TENTS HAVE BATHROOMS?
Each site has a different layout. Cabins and safari tents #7 – #12 use the communal bathhouse. Safari tents #13 – #20 have private, ensuite toilets, sinks and showers in the tent.
ARE YOU PET FRIENDLY?
Yes! Rancho Moonrise welcomes all well-behaved dogs with their owners for an additional fee of $75.00. There is a 1 dog maximum with an 60 lb maximum weight each. Please note that not all accommodations are pet friendly.
Dogs must be kept on a maximum, 6-foot leash under owner supervision and may not be left unattended at any time. Guests are responsible to “clean up” after their dog. All dog waste must be properly disposed of in a plastic bag, placed in a trash can. Noisy, vicious, or unruly dogs are not allowed. Rancho Moonrise is not responsible for, and will hold the dog owner accountable, for any injury or damage caused by your dog.
Dogs may not be left unattended at any time in your accommodation. There are no exceptions to this rule.
We offer doggie relief stations around the property. Pet Owners are required to bring their pets to one of these stations. All dog waste must be disposed of by the owner. There are trash cans located throughout the property for your convenience and dog waste bags are provided. Please do not let your dog urinate on the grass, as it kills the grass.
Damage to furniture, flooring, doors, beds, bedding, etc., caused by your dog will result in a fee for repair or replacement which will be charged to your credit card on file. Additional cleaning costs accrued as a result from your dog – are the responsibility of the owner.
If your dog is deemed dangerous, harmful or disruptive, Rancho Moonrise management has sole discretion to require you to find other accommodations. Any guest who arrives with a dog without prior authorization from Rancho Moonrise staff may be denied accommodations, depending on management’s appraisal of the situation.
POOL AND SPA
Our large pool and hot tub spa is available for use to overnight guests and during private events. Pool towels are provided at the front desk in our lodge to guests. We have no lifeguard on duty, it is your sole responsibility to follow all rules listed at the pool and watch any young children you are with. The pool closes at 9 pm.
WILL A PACK AND PLAY FIT IN THE CABINS AND TENTS?
A pack and play will fit in all the safari tents, but not the cabins. If you are bringing children we recommend reserving safari tent #7 or #8, which has bunk beds and ample floor space for a pack and play.
HOW FAR APART ARE THE SITES?
All sites are at least 20’ apart.
CAN I GET A SITE NEXT TO MY FRIENDS?
Yes – email [email protected] with your request and we will do our best to accommodate it!
IS THERE A NOISE CURFEW?
Yes, noise curfew is 9 pm.
ARE THERE FIRE PITS?
Yes – all sites have access to fire pits. You are allowed to use these if there is not a statewide fire ban. All fires must be put out by midnight. We sell firewood in the general store if needed.
WHAT IS YOUR CANCELLATION POLICY?
If you cancel within 48 hours you will receive a full refund.
DO YOU HAVE ELECTRIC CAR CHARGERS?
At this time we do not have electric car chargers.
